WELCOME TO YOUR BEACH ESCAPE
We're so glad you're staying with us! This is our home, and we share it with you because we trust you'll enjoy it and look after it. Booking and staying here means you agree to these House Rules. Please have a read, and message us any time if you'd like to ask anything.
THE SHORT VERSION
- CHECK-IN: 3:00 PM. CHECK-OUT: 10:00 AM. Late check-out needs to be requested in advance and approved by us in writing. Without approval, $200 is charged for the first hour, and staying more than an hour past check-out is charged as an extra night.
- QUIET HOURS: 10:00 PM to 8:00 AM.
- GUESTS: everyone staying must be on the booking.
- LOOK AFTER THE HOME: rubbish in the bins, and tell us if anything breaks or goes missing.
- DEPOSIT: $750 security and cleaning deposit, returned after your stay.
- BEFORE CHECK-IN: sign the Short-Term Rental Agreement, and the person booking completes ID verification with a photo of their ID and a selfie.
- AGREEMENT: by booking and attending the property, you agree to these House Rules and the Short-Term Rental Agreement.
- LEAVE IT AS YOU FOUND IT: this is our number one rule for every guest. Please leave the home exactly as you found it.
TREAT OUR HOME LIKE YOUR OWN
Please treat our home like it's your own. It comes down to being respectful, which means leaving it the way you'd leave your own home: no cigarette butts left around the yard or decks, no unreasonable sand through the house, no dirty plates left in the sink, and rubbish in the bins. If something breaks or goes missing, just let us know.
Leaving the home as you found it is our number one rule for every guest. Whichever platform you booked through, the home, the rules and the responsibility are the same.
- ON ARRIVAL: take a quick walk through the home and tell us, with photos, about any damage, cleaning problem or missing item, so we know how you found it. Anything not reported on arrival is treated as the way you found it. Please allow us 24 hours and reasonable access to put a reported issue right.
- DURING YOUR STAY: use the home, spas and outdoor areas the way you would your own, and tell us straight away if anything breaks or goes missing.
- BEFORE YOU LEAVE: put things back where you found them, pack away games, put the rubbish in the bins and leave the home tidy.
- YOUR RESPONSIBILITY: guests are responsible for damage, excess mess, missing items and odours caused during their stay by themselves or their guests. Broken items are repaired or replaced and the reasonable cost is charged to the guest. Normal wear and tear is fine.
- REPORTS: our cleaners and contractors report on the condition of the home after each stay. Their reports, photos and receipts are what we rely on, including for odours, which can't be photographed.
- HAIR BLEACH AND FAKE TANS: please skip hair bleach, fake tans and similar products, as they can permanently stain bedding, towels and other fabrics. If they cause damage, the cost of repair, cleaning or replacement is charged to the guest.
BOOKING AND GUESTS
- SAME RULES, SAME RESPONSIBILITY: booking through any platform means you're booking our property and staying under our rules. You are responsible for your stay and for anyone you allow onto the property.
- SHORT-TERM RENTAL AGREEMENT: please sign the agreement sent after booking. It and these House Rules are about treating our property with respect. If you're not comfortable with them, please don't book our property.
- ID VERIFICATION: the person booking completes ID verification on OnBooking with a photo of their ID and a selfie.
- WHO BOOKS: the person booking must be part of the travelling party. Where a business books for its workers, we ask that the worker in charge be added to the booking.
- YOUR DETAILS: when you book, please provide your full name, phone number, email address, ID verification, a profile photo and a short description of the reason for your stay, for the security and safety of everyone at the property.
- GUEST NUMBERS, EXTRA GUESTS AND LINEN: everyone staying, including children and infants, must be on the booking, and the number at the property needs to match it at all times. Unregistered guests can't attend or stay. Pricing is based on guest numbers, so if your booking is for fewer than 8 guests, please use only the bedding, linen and towels needed for the number booked. To add a guest, please arrange it through the platform you booked with, or directly with us, before arrival. A $60 fee applies per additional guest or extra bed, which covers linen and towels. If more people stay than are confirmed, a $200 charge per unapproved guest applies, and in serious cases we may need to end the stay.
- LONG WEEKENDS: a minimum 3-night stay applies. For 4-day long weekends, bookings must include the long weekend period in order (e.g. Friday to Monday, or Thursday to Saturday / Thursday to Sunday).
- CANCELLATIONS: our cancellation policy is firm, so we recommend travel insurance in case your plans change.
QUIET HOURS, NEIGHBOURS AND SENSORS
- QUIET HOURS: 10:00 PM to 8:00 AM. Please keep noise down and be considerate of our neighbours at any time. You're welcome to use the spas and outdoor areas until 12:00 AM, as long as noise stays low after 10:00 PM.
- LOCATION: the property is on a private road near a coastal main road, so there may be some daytime road noise.
- PARKING AND BOUNDARIES: please use the driveway or the front grass at the front of the house, avoid parking in front of the neighbours' properties or on their lawns, and stay within our boundaries and out of neighbouring and restricted areas.
- MINUT SENSORS: sensors are installed inside and outside the property to keep the home safe and the neighbours happy. They are not cameras and do not record conversations or sound. They monitor noise/decibel levels, occupancy levels and odour/air quality.
- NOISE AND OCCUPANCY: if noise becomes unreasonable after quiet hours start, or there are more people at the property than on the booking, Minut sends a friendly automated message. If it continues after a few messages, we may need to end the stay without refund. Police call-outs and neighbour complaints are taken seriously.
- LEAVE THE SENSORS ALONE: please don't cover, remove, disconnect or interfere with a Minut sensor, as it may mean we need to end the stay.
KEYS, ALARM AND CAMERAS
- KEYS AND ALARM: as you leave, please return the keys to their lockbox and set the alarm on the touch keypad, to avoid additional charges. Lost or damaged keys are the guest's responsibility (locksmith labour and parts).
- CCTV: cameras are installed outside the property and in the games room for security and your safety. There are no cameras inside the home. Tampering with them will result in a $200 fee plus technician costs.
OUTDOOR FEATURES
Our outdoor areas are the best part of the home. All amenities (spas, sauna, fire pits, BBQ, games room, trampoline, swings and play equipment) are used at your own risk.
SPAS AND SAUNA
- SAUNA: please sit on a dry towel, for hygiene. No glass or metal drink containers, plastic only. Please make sure the sauna is turned off after use.
- SHOWER FIRST: please shower with soap before using the spa. Fake tans, oils, lotions and other substances dirty the spa and affect its cleanliness and function.
- DRINKS AND FOOD: no glass and no food in or around the spa. Drinks in non-glass containers only.
- COVER: after each use, please pop the cover back on. This helps the spa heat up and stops it cooling down, and it should never be left uncovered overnight.
- DAMAGE: if the spa is damaged, or left in a condition that needs a technician, you are responsible for the repair, replacement and maintenance costs.
- $500 SPA RECOVERY CHARGE: if a spa is left dirty, cloudy, foamy or contaminated, is left uncovered, or needs draining, refilling, rebalancing or a technician because of misuse, a $500 spa recovery charge applies (rental agreement clause 19.4). It is taken from the security deposit, plus any higher reasonable cost. This includes murky or cloudy water, rubbish or foreign objects in the spa, chemical imbalance or excessive foaming caused by misuse (including not showering first or entering with fake tan, oils, lotions, sunscreen or perfumes), food or drink contamination, damage to spa equipment, filters, covers or surfaces, and any situation where the spa must be drained, refilled or professionally remediated due to guest use.
FIRE AND COOKING
- FLAMES: no candles or open flames inside. Fire is only allowed in the fire pits, BBQ, smoker and pizza oven. Fire bans always apply.
- BBQ, SMOKER AND PIZZA OVEN: thanks for giving the BBQ a quick clean after use. If you'd rather leave it to us, just tell us before you leave and a $60 cleaning fee applies. If it's left uncleaned without a message, the fee is $100. Please don't cook directly on the grill.
- GAS BOTTLES: we supply gas bottles. If you find one empty, swap it for a full one at FoodWorks across the road, send us the receipt and we'll refund you.
- SMOKER PELLETS: please tell us beforehand if you plan to use the smoker so we can confirm the pellets are refilled.
- BIO-ETHANOL FIREPIT: use only the fuel we supply. Bio-ethanol fuel must be purchased for use, so please contact us at least one week before your booking.
- BACKYARD FIREPIT: please don't remove sand or rocks from the firepit area, and never leave it unattended or burning overnight, as the area is bushfire-prone. We supply wood for the fire pit.
GAMES, TRAMPOLINE AND EV CHARGER
- GAMES ROOM: the storeroom is off-limits. Please read the games room rules in the house manual before using the room, and message us any time if you have questions. The games room is not a living area. It has CCTV to protect the equipment and the security of the property.
- TRAMPOLINE AND SWINGS: use at your own risk. We accept no liability for injury. No shoes on the trampoline.
- EV CHARGER: we have an EV charger at the property and we're happy to activate it for you for $25 a day. Please let us know in advance, as the EV charger is off unless activated.
PETS
- UP TO TWO DOGS: welcome on any booking, by approval. See the pet rules in the house manual.
- PET CARE: pet waste left behind is charged at $250, and pet hair, damage and odours are charged at the reasonable cost to fix them.
- UPSTAIRS-ONLY BOOKINGS: pets stay on the upstairs deck when not being supervised in shared outdoor areas.
- DOWNSTAIRS-ONLY BOOKINGS: pets stay on the downstairs deck or outdoor area when not being supervised in shared outdoor areas.
- SHARED OUTDOOR AREAS: pets are welcome in the backyard and front yard, but must be on a leash at all times.
NOT ALLOWED
- PARTIES AND EVENTS: no parties, schoolies or large events. If one takes place, we may need to end the stay, a $1,000 fine applies and the security deposit may be forfeited.
- ILLEGAL SUBSTANCES: not permitted.
- SMOKING AND VAPING: not allowed inside, on the balconies or near the property (including e-cigarettes). If it happens, cleaning and deodorising charges apply.
DEPOSIT AND CHARGES
- AMOUNT AND TIMING: a security and cleaning deposit of $750 applies to all bookings. It is collected 2 days before your booking and returned 3 days after your stay.
- DEDUCTIONS: the deposit may be applied in part or in full toward costs arising from guest damage or breaches of the House Rules, including damage to the property, furnishings, fixtures, linen, towels, equipment or amenities, missing items or removal of property items, and excess cleaning needed because of the condition the property was left in, including excess rubbish. The deposit is not a cap on responsibility: if the cost to repair, replace or remediate is more than the deposit, the guest remains responsible for the balance. If it is less, only the required amount is deducted.
- ODOUR REMEDIATION: the reasonable cost (including ozone treatment and extra remediation time) is charged against the deposit, in part or in full, and you remain responsible for any cost above it. This includes cooking fish or strongly spiced food inside (the BBQ outside is perfect for it), where a $200 cleaning fee applies for odour removal, unreasonable smells left in fridges and freezers, and smoke, vapour, pet or bodily odours that linger after check-out.
SHARED-AMENITY BOOKINGS
- HOW IT WORKS: some Skyes Beach House listings are private full-property bookings, while others are level-only bookings with shared access to selected property amenities.
- UPSTAIRS SHARED BOOKINGS: you have private use of the upstairs accommodation, your own private entrance, the front upper deck and the upstairs back deck.
- DOWNSTAIRS SHARED BOOKINGS: you have private use of the downstairs accommodation, your own private entrance and the downstairs back deck.
- WHAT IS SHARED: the outdoor areas, spas, sauna, games room, BBQ, smoker, pizza oven, fire pits, trampoline, swings and other shared property features included with your booking.
- SHARING NICELY: if another guest group is booked into the other level, please use the shared amenities respectfully, fairly and considerately.
- LEAVE IT READY: please leave shared amenities clean, safe and ready for the next group after each use.
- KEEP IT QUIET: please keep noise respectful at all times, especially when another group is staying on the other level.
- STAY IN YOUR SPACE: each group uses only its own accommodation, private entrance and private deck areas. Please don't enter the other level, its private deck or its accommodation.
PETS IN SHARED-AMENITY BOOKINGS
- Pets are welcome only where your booking allows pets.
- If another group is staying on the other level, pets stay on the private deck area allocated to your booking.
- If you leave the property while another group is staying, pets must be secured on your private deck area.
- Pets are on a leash at all times in shared or common areas.
- Pets must not enter the other group's accommodation, private entrance area or private deck area.
- Pet waste is cleaned up straight away and before check-out.
- You are responsible for any damage, cleaning, odour, noise or disturbance caused by your pets.
THANK YOU FOR YOUR COOPERATION!